When people are looking up locations at Disneyland Paris, they tend to be thinking about where a certain ride is so they can prioritise it, or where a restaurant or snack location they plan on trying is. And those things are important! However, what people tend not to think about are the basic service locations in the parks, that will be where you go if you need help or support on something. In this blog we’re pointing out some of those unsung heroes, so if you need to find them on your next Disneyland Paris trip, you’ll know where to go!

Guest Services

Where you’ll find them:

• Outside of Disneyland Park, underneath the Disneyland Hotel, slightly to the right of the main archway under the hotel to Disneyland Park
• Inside Disneyland Park in City Hall, which is to the left of Town Square as you come out from under the train station and are looking towards the Castle
• Inside Disney Adventure World, almost directly to your right as you enter through the turnstiles

Guest Services is a really handy location to know about, as you might be needing to come here for a number of reasons. Need to apply for and / or collect your Priority Pass? Guest services. Need to apply for the Easy Access Card or the Bambi band? Guest services. Wish to hire equipment such as tactile maps and audio descriptive devices? Guest services. But even if you’re not looking for support for the disabled, Guest Services can help you out in a number of ways – wayfinding, cast compliments, complaints, dinner reservations, celebration badges and more. Queues can get long at the Guest Services locations, particularly the locations outside and inside Disneyland Park, but in our experience the queues tend to move quickly (although that will partly depend on what the people ahead of you need support with – some queries are easier to sort out than others!) Be prepared to need some patience though, and please don’t be rude to the cast members once you get to the front if you’ve had to wait a while – believe me they’d rather be able to move through guests more quickly too!

A note about the Guest Services outside the park – this is really for the collection of Priority Passes and Easy Access Passes, Bambi Bands, and for collecting tickets that you need to show a certain form of ID for to collect (like the discounted tickets for the differently-abled – you can buy them online in advance but you’ll need to show proof that you qualify for the discount before collecting them!). I really wouldn’t wait here for wayfinding, meal reservations and the like (nor compliments or complaints) – the guest services in the park will be far more helpful here. And this is probably stating the obvious but if you do need to collect pre-paid for tickets then naturally you’ll need to use the Guest Services location outside the park – you won’t be able to enter either park to use the inside the park options!

Stroller and wheelchair rentals

Locations

• On Main Street USA in Disneyland Park, immediately on the right of Town Square as you enter the park from under the Train Station
• On your right as you enter Disney Adventure World, a little way past the Mickey fountain and next to the Photography store

Both of the two theme parks have their own Stroller and Wheelchair rental spots. As the name would suggest, these are the locations where you can rent either a stroller (aka a pushchair or buggy for those of us in the UK), and wheelchairs. You can rent either for the day while in the park. As you would probably expect there is a fee for doing so. Strollers / pushchairs cost €30 per day to rent, if you return it to the park where you rented it from before you leave for the day – there’s an increased cost if you want to take that pushchair either to the other park, Disney Village or your hotel (and the cost varies depending where you’re taking it!). For wheelchair rental it is €25 per day, but you do also need to put down a €200 deposit with it, which you get back as soon as it’s returned at the end of the day. So if you’re planning on renting a wheelchair make sure you’ve considered that deposit money as it’ll mean a hold on a credit card or similar.

Wheelchair wise it’s worth noting that only manual wheelchairs are available to rent, so if you’d like to use a mobility scooter / ECV, you’ll need to either bring your own or rent from somewhere else locally. Pushchair wise, the chairs are a decent size so might be too big for a very young baby.

While you might think Stroller and Wheelchair rental is only good for those two things, don’t write these spots off. These are often good places to be able to buy sundries you might have forgotten otherwise, like sunscreen, nappies, feminine hygiene products and more. Yes you’ll be paying a premium because you’re in the parks, but it still might be better than disrupting your park day to head off site to find them! Stroller and Wheelchair rentals also typically have the bubble refills for Disney’s bubble wands.

First Aid

Locations

• Typically in Disneyland Park, First Aid can be found attached to the side of the Plaza Restaurant at the top of Main Street USA (if you’re looking at the Plaza Restaurant Main Entrance, walk round the building to the right to find it). However this is currently closed due to the refurbishment of the Plaza Restaurant
• Currently in Disneyland Park, its temporary location is in Discoveryland, through a gate behind Hyperspace Mountain, close to Mickey’s Philharmagic
• In Disney Adventure World, First Aid can be found down a pathway between Guest Services and the Photography store, on your right soon after you enter the park. Heading down the pathway may make you feel like you’re going somewhere you’re not supposed to, but you are allowed there, promise!

First Aid is one of those locations you hope you never need, but it’s handy to know about just in case! First Aid can help with a range of problems, from cuts and blisters, to heatstroke, headaches, strains and sprains and more. Here trained nurses can assist with medical issues. If you need a single dose of medication that you don’t have with you (like painkillers to sort out a headache, or indigestion remedies), then they can normally issue you with a single dose here. Don’t expect to be able to keep wandering back in there for multiple doses though! First Aid can also be a good place to head if you’ve got someone who is super overstimulated and needs somewhere to take a break from the hustle and bustle for a little while. If your issue is something that First Aid can’t help with, then they can normally point you in the right direction of where to get the help you need. If you’re dealing with a serious medical emergency in the park don’t try to trek to first aid – grab the nearest cast member for assistance, and if need be dial 112 on your mobile to speak to the French emergency services (I don’t know how well they’d manage if you’re not a French speaker thought).

As you can see in the map above, First Aid in Disneyland Park is currently not in its usual location. Normally it and the Baby Care centre (see below) can be found next to the Plaza restaurant, but the massive refurbishment of the Plaza has temporarily closed these locations. In the meantime First Aid can be found in Discoveryland round the back of Hyperspace Mountain, through a gateway that’s close to Mickey’s Philharmagic. (For folks that have been going to Disneyland Paris as long as we have, it’s the old entrance to Pizza Planet).

Baby Care Centre

Locations:

• Typical location in Disneyland Park: at the top of Main Street USA, next to Plaza Restaurant (if you’re looking at the main entrance of the Plaza, follow the building round to the right. The Baby Care centre and First Aid can be found on the edge of the building)
• Current temporary location in Disneyland Park: Off of the Hub, in a building whose entrance is between the main entrance to Discoveryland, and the right hand path into Fantasyland (so to the right of Sleeping Beauty Castle)
• In Disney Adventure World: To the right soon after you enter the park, down a path between Guest Services and the Photography store. The path feels like you’re going Backstage but you are allowed here!

Baby Care centres are a great place to head if you’ve got little ones. Here you can normally find an abundance of changing spots, places to heat up baby food, and chairs for nursing. (For clarity you’re welcome to breast feed in the parks and don’t need to use the Baby Care centre, it’s just there as an option if you prefer that!). You might also find things like cartoons playing and the like in here. While the Baby Care centre is designed to help babies (unsurprisingly!) it can also be a place to spot with somewhat older kiddos if they’re over-stimulated and need a spot to chill out before heading back into the parks. You might be able to get a few sundry items in here too if you need them, like nappies.

Like the First Aid location in Disneyland Park, the Baby Care centre is typically on the right hand side of the Plaza Restaurant building. With the restaurant being closed for a refurbishment its temporary location is just off the Hub in front of Sleeping Beauty Castle, in a round building to the left of the main entrance into Discoveryland. (Again for folks that have been going to DLP for a while, this used to be the Annual Passholder office).

Cash Machines

Locations in Disneyland Park

• On Main Street USA, there is Cast Machine about half way up both of the Arcades that run behind the shops on either side – so Liberty Arcade on the left as you look at the castle, and Discovery Arcade on the right
• In Discoveryland next to the Constellations shop – as you enter the land from the Hub, walk past the entrances to the Constellations shop and then you’ll find the cash machine on your left just before the Buzz Lightyear ride.
• In Adventureland, as part of the Cool Post building. This little hut is very close to Colonel Hathi’s Restaurant, and close to the small paths that run between Adventureland and Frontierland

Locations in Disney Adventure World

• Soon after you enter the park, on the right hand side near the Stroller and Wheelchair rentals
• On the side of Cafe Luminosity on Adventure Bay

Cash machines (or ATMs) are found in a number of locations around the parks. As you’d expect they dispense Euros notes. They should take different debit and credit cards, but check with your card provider for any fees there might be for taking out cash in France (or better still use a travel money card that doesn’t charge for them!).

Do you need cash in Disneyland Paris? For the most part, no. Pretty much everywhere accepts card. But it can be handy having some to leave tips at table service restaurants if you’d like to (not expected but appreciated), to change into coins to play the Shooting Arcade in Frontierland, or as a bit of an emergency fund in case the card payments system goes down – it’s happened before! It may work out cheaper to exchange money into Euros before you go if you’re travelling from somewhere that doesn’t use the currency, but it’s good to know you’ve got options in a pinch.

Shuttle buses drop off location

Location: To the side of Marne la Vallee / Chessy train station, which is close to Annette’s Diner in Disney Village.

If you’re going to be relying on shuttle buses to access the Disneyland Paris parks (whether that be from one of Disney’s own hotels or an off-site one) it’s worth noting where they’ll drop you off. There’s actually a large bus loop that sits next to the onsite train station, Marne-la-Vallee / Chessy. This then puts you at the top of Disney Village near Annette’s Diner, and very close to both Disneyland Park and Disney Adventure World.

It’s worth noting that if you want to exit the bus loop to go either to the parks or to Disney Village you will need to go through security. Also, unfortunately the area immediately next to the bus loops and train station (so before security) sees a lot of people hanging about trying to sell items, or (illegally) buy park tickets off of people. Our advice is to ignore them as much as possible!

Your hotel reception and concierge

Location: Each of the Disney owned hotels have reception and concierge services, typically located in the middle of that resort’s main building.

If you’re staying in a Disney owned hotel at Disneyland Paris, don’t overlook your hotel’s reception and concierge services. Obviously reception is where you’ll check in for your room, but here you can also ask questions about the services in your hotel, wayfinding information and more. It’s also where you’ll need to head if you’ve got any medicines that need to be kept refrigerated, and if you have any compliments or complaints about the hotels services. You can also pick up the Priority Pass for the differently-abled at your hotel’s reception at check in. And if you need first aid support while you’re at your hotel, reception should be your first point of call (unless it’s an emergency, then call the emergency services!)

Concierge is handy for information about any special activities you would like to do during your stay, advising on plans, and for dining reservations. Concierge can sometimes slot people into the hotel restaurants if you haven’t been able to book them in advance online – like Downtown at Hotel New York. There’s no guarantees on this one as it will depend on availability, but it doesn’t hurt to ask!

So there we go, some of the less exciting but perhaps most helpful places to know about in Disneyland Paris! If you like this blog do please consider subscribing below, you’ll get future blogs directly into your email inbox and a free copy of our Magically Different Guide to Disneyland Paris Attraction Accessibility (typically £3). We’d love to see you over on our YouTube channel too. And if you’d like to support our work please do consider leaving us a tip, shopping our Amazon Storefront or booking your Disneyland Paris trip via the images in our banner or sidebar – you’ll book directly with Disney, we’ll just receive a small commission at not extra cost to you. Thank you!